Last updated: 28 October, 2024Thank you for shopping at Gentronics. If for any reason You are not completely satisfied with a purchase, We invite You to review Our policy on refunds and returns. The following terms are applicable for any products that You purchased directly from us. Please note, that this policy does not apply to purchases made through any third-party or Gentronics/TopGun distributor.Interpretation and DefinitionsInterpretationThe words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.DefinitionsFor the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Gentronics, 12-14 Adams Drive, 6106 Western Australia.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Gentronics, accessible from https://www.gentronics.com.au/
You means the individual accessing or using the Service or the company or other legal entity on behalf of which such individual is accessing or using the Service as applicable.
Your Order Cancellation RightsYou are entitled to cancel Your Order only if it has not been marked as dispatched.In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: Connect@gentronics.com.au
By visiting this page on our website: https://www.gentronics.com.au/contact-us/
By phone number: (08) 9472 4033
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.Conditions for ReturnsIn order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 30 days
The Goods are in the original packaging
The Goods were not used or damaged
You have the receipt or proof of purchase
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.Returning GoodsYou are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:Gentronics Head Office (WA)12-14 Adams Drive, 6106 Western Australia.We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.Contact UsIf you have any questions about our Returns and Refunds Policy, please contact us:
By email: Connect@gentronics.com.au
By visiting this page on our website: https://www.gentronics.com.au/contact-us/
